The Communication Center is located within the Vacaville Police Department. It is often considered the “hub” of the Department. The Communication Center handles both business lines and 911 emergency calls.

The center is staffed 24 hours a day, 7 days a week.  Dispatchers work either a 4 day/10 hour or 3 day/12 hour schedule. The Center handles both police and fire calls and dispatchers are Emergency Medical Dispatcher (EMD) certified, meaning they can give medical instruction prior to paramedics' arrival - which often saves lives. In addition, the tactical dispatch team can respond with SWAT and negotiation activations during emergency situations.

All 911 calls within the city limits will go to the Vacaville Police Department.

Dialing 911 is reserved for emergencies only. Some examples include when there is an immediate threat to life or property and an immediate response from fire, paramedics and/or officers is needed.

Enhanced 911 enables cellular calls to be routed to the nearest 911 dispatch center.  Callers should be prepared to confirm their location information for the dispatcher.

For non-emergency calls, including reporting suspicious activity, a cold crime or to be connected with another unit or staff, the community can call (707) 449-5200.

The communication center also receives calls on the business lines. If you are not sure your call is an emergency, the dispatcher will take your information and assist you accordingly. The non-emergency number is (707) 449-5200.

For rural Vacaville residents or unincorporated Solano County, you will need to contact the Solano County Sheriff's Department and Communications Center at (707) 421-7090.

We appreciate your assistance when reporting a crime, injured person(s), and suspicious activity. Please try to remain calm when you call our communication center. Tell us what you know, but do not put yourself in harm’s way and become another victim.