1. Log on to your CivicRec account.
2. Click "Account" on the top left side of the screen.
3. Click "Contact Preferences" on the right side of the screen.


4. Click the green "+New Contact Method" button on the right side of the screen to add a new phone number.


5. Make sure to specify your cell phone carrier in the dropdown.
6. Make sure all three contact preference boxes are checked for at least one contact method, Courtesy Notices, Critical Announcements, and Upcoming Events. We promise not to spam you!

Refund Policy:

1. All refund requests must be submitted in writing using the Refund/Credit Request Form.
2. Full refunds will be issued if, and ONLY if:
       a. the program is cancelled by the Vacaville Parks and Recreation Department; or
       b. the Refund/Credit Request Form is submitted prior to the program refund deadline date.
3. Please refer to your receipt for the refund deadline date. Refund/Credit Request Forms received after the program refund deadline date will be reviewed on a case by case basis. As a general rule, a program refund request will not be granted after the program refund deadline date unless there are extenuating circumstances.
       a. subject to an administration fee of $5.00 for each program $50.00 and under, or 10% of the class fee for each program over $50.00.
       b. issued as a credit on family account to be used for future Parks and Recreation programs.
4. No refunds will be issued after a program ends – no exceptions. Refund/Credit will be issued within 4-6 weeks.

Policy of Non-Discrimination on the Basis of Disability: In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of Vacaville (“City”) does not discriminate against qualified individuals with disabilities on the basis of disability in the City’s services, programs, activities or employment.

Information, comments, requests for accommodation or barrier removal, and/or complaints concerning the accessibility of City programs, services or activities to persons with disabilities should be directed to the City’s ADA Title II/Section 504, email Typhanie Ricci-Western. Call (707) 469-4003, or (707) 449-5162 (TTY).