Vacaville Fire Department

630 Merchant Street
Vacaville, CA 95688

Fire Admin
Non-Emergency
(707) 449-5452

In an Emergency, Dial
9 1 1

Fire Department FAQ

Font Size: + -

Feedback

Code Enforcement
- I want to make a complaint about a vehicle parked on the street. Who do I talk to?
  Complaints about vehicles parked in the street can be called into Vehicle Abatement at (707) 449-5283.
- What are some common code complaints?
  - Trash and debris on private property.
  - Vehicles parked on lawns/unimproved surfaces on private property.
  - Trash cans put out too early or left out past your pick up day and cans blocking the sidewalk.
  - Overgrown weeds on private property.
- What information do I need when submitting or calling about a complaint?
  The official complaint and the exact address of the problem. Your name and phone number may be included but you may also remain anonymous if you choose.
- How do I submit a complaint to Code Enforcement?
  - You can submit a complaint via email.
  - You can call the Code Enforcement phone number (707)-449-5693.
  Please note: Code Enforcement office hours are Monday to Friday, 8:00 AM to 5:30 PM, and every other Friday is closed. View the City calendar for Friday and holiday closures.
Emergency Preparedness
- Do I still need to sign up for Alert Solano to receive emergency notifications?
  Yes, residents in Solano County should be signed up to receive emergency notifications via Alert Solano. Zone names will be used in Alert Solano notifications, so it is important to #KnowYourZone.
  
  Sign up to receive emergency notifications at Alert Solano.
- What is Know Your Zone?
  Know Your Zone is a system utilized to allow communities and first responders to more effectively plan, communicate, and execute geographic based emergency information. The Know Your Zone web-based platform is meant for the community to find their zone and to view emergency information.
  
  Residents and businesses can look up their address using the search bar. The tool is used countywide, including the County unincorporated areas and all cities.
- How do I Find My Zone?
  Visit the Know Your Zone web-based tool and type in your address in the search bar. Write the zone name down, memorize it, and post it in a high traffic location, like on your refrigerator.
- What does my zone name mean?
  The first three letters represent your city's name (or if you are in an unincorporated area ' the county), the numbers are the unique code that distinguishes your Zone from the others in your area. This system is consistent across Solano County and helps first responders to plan and execute evacuations. Each zone has a globally unique name'so there is not confusion about which Zone is being referred to.
- Where does the information in Genasys Protect come from and who keeps it updated?
  Solano County and its cities worked directly with Genasys Protect (formerly Zonehaven Aware) to add and approve all information for the zones. Emergency response personnel update the statuses and information during emergencies.
- Who participated in creating the emergency evacuation zones?
  Solano County law enforcement agencies, fire agencies and Office of Emergency Services worked together to identify emergency evacuation zones for the entire county.
- Why do we need evacuation zones?
  Pre-established evacuation zones help first responders and emergency service agencies prepare before an emergency strikes and help to'streamline the evacuation process reducing confusion and'allowing residents to evacuate quickly.'It also ensures that first responders and community members are on the same page with the same information.
Job Applications
- How do I find out what jobs are available and where do I begin?
  Visit Job Opportunities to access current opening (open to the public) or promotional opportunities (for City Employees only). You may also access specific department recruitment pages as well. A list of available positions can be viewed 24 hours a day; 7 days a week from any computer with Internet access.
Know Your Zone
- Do I still need to sign up for Alert Solano to receive emergency notifications?
  Yes, residents in Solano County should be signed up to receive emergency notifications via Alert Solano. Zone names will be used in Alert Solano notifications, so it is important to #KnowYourZone.
  
  Sign up to receive emergency notifications at Alert Solano.
- What is Know Your Zone?
  Know Your Zone is a system utilized to allow communities and first responders to more effectively plan, communicate, and execute geographic based emergency information. The Know Your Zone web-based platform is meant for the community to find their zone and to view emergency information.
  
  Residents and businesses can look up their address using the search bar. The tool is used countywide, including the County unincorporated areas and all cities.
- How do I Find My Zone?
  Visit the Know Your Zone web-based tool and type in your address in the search bar. Write the zone name down, memorize it, and post it in a high traffic location, like on your refrigerator.
- What does my zone name mean?
  The first three letters represent your city's name (or if you are in an unincorporated area ' the county), the numbers are the unique code that distinguishes your Zone from the others in your area. This system is consistent across Solano County and helps first responders to plan and execute evacuations. Each zone has a globally unique name'so there is not confusion about which Zone is being referred to.
- Where does the information in Genasys Protect come from and who keeps it updated?
  Solano County and its cities worked directly with Genasys Protect (formerly Zonehaven Aware) to add and approve all information for the zones. Emergency response personnel update the statuses and information during emergencies.
- Who participated in creating the emergency evacuation zones?
  Solano County law enforcement agencies, fire agencies and Office of Emergency Services worked together to identify emergency evacuation zones for the entire county.
- Why do we need evacuation zones?
  Pre-established evacuation zones help first responders and emergency service agencies prepare before an emergency strikes and help to'streamline the evacuation process reducing confusion and'allowing residents to evacuate quickly.'It also ensures that first responders and community members are on the same page with the same information.
Mobile and Pop-Up Vendors
- How do I know if a vendor is permitted?
  All vendors must have:
  - A City of Vacaville Business License, and
  - If selling food or drinks, a Solano County Environmental Health Permit.
  Vendors should have their license and permit visible. If they cannot produce them upon request, they may not be in compliance.
- I'm a vendor, how can I get into compliance?
  The City wants to help businesses succeed in Vacaville. If you are a vendor and need assistance with licensing or permitting, please reach out to us through our Contact Us page "Send us a Message" platform in both English and Spanish.
- Who do I contact if I think food is unsafe?
  Concerns about food handling, sanitation, or food safety should be directed to Solano County Environmental Health at (707) 784-6765, by emailing Solano County Environmental Health, or completing the online complaint form.
- Why can't the City just shut down unlicensed vendors?
  California law limits the authority of local jurisdictions to immediately remove vendors from public spaces if they hold the necessary state or local permits. This is why the City is drafting a local ordinance, in partnership with other Solano County cities, to establish stronger enforcement tools.

Vacaville, CA

I Want To...

How Do I...

What can we help you find?

Vacaville Fire Department

Fire Department FAQ

Code Enforcement

I want to make a complaint about a vehicle parked on the street. Who do I talk to?

What are some common code complaints?

What information do I need when submitting or calling about a complaint?

How do I submit a complaint to Code Enforcement?

Emergency Preparedness

Do I still need to sign up for Alert Solano to receive emergency notifications?

What is Know Your Zone?

How do I Find My Zone?

What does my zone name mean?

Where does the information in Genasys Protect come from and who keeps it updated?

Who participated in creating the emergency evacuation zones?

Why do we need evacuation zones?

Job Applications

How do I find out what jobs are available and where do I begin?

Know Your Zone

Do I still need to sign up for Alert Solano to receive emergency notifications?

What is Know Your Zone?

How do I Find My Zone?

What does my zone name mean?

Where does the information in Genasys Protect come from and who keeps it updated?

Who participated in creating the emergency evacuation zones?

Why do we need evacuation zones?

Mobile and Pop-Up Vendors

How do I know if a vendor is permitted?

I'm a vendor, how can I get into compliance?

Who do I contact if I think food is unsafe?

Why can't the City just shut down unlicensed vendors?